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(Last Revised: June 18, 2025)
These Terms and Conditions (T&C) are valid for purchases in the e-shop www.nanosilver.eu and apply to all purchases. Details are specified below.
NanoTrade s.r.o.
Ostravská 1551, Místek
738 01 Frýdek-Místek
Czech Republic
Correspondence Address / Operating Premises:
NanoTrade s.r.o.
Ostravská 1551
Frýdek-Místek
738 01
Contact Information:
Phone: +420 604 915 654
E-mail: info@nanotrade.cz
Company Registration Details:
Registered Office: Frýdek-Místek
Legal Form: Společnost s ručením omezeným (s.r.o.) - Limited Liability Company
Commercial Register: Krajský soud v Ostravě, File No. C 20888
Identification Number (IČ): 45307971
VAT ID (DIČ): CZ45307971
Online Dispute Resolution (ODR) Platform:
The European Commission provides a platform for online dispute resolution, which you can find here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN
Seller is the company NanoTrade s.r.o., with its registered office at Ostravská 1551, 738 01 Frýdek-Místek, ID No.: 45307971, VAT ID: CZ45307971, registered in the Commercial Register kept by the Regional Court in Ostrava, Section C, Entry 20888. NanoTrade s.r.o. is an entrepreneur who, when concluding and fulfilling a contract, acts within the scope of its business or other entrepreneurial activity.
Customer of our online store is the buyer. In view of the valid legal regulations, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer. All contractual relationships are concluded in accordance with the legal order of the Czech Republic. If a contracting party is a consumer, relations not regulated by these terms and conditions are governed by the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If a contracting party is not a consumer, relations not regulated by these terms and conditions are governed by the Civil Code (Act No. 89/2012 Coll.).
Consumer buyer or just consumer is any person who, outside the scope of their business activity or outside the scope of independent exercise of their profession, concludes a contract with an entrepreneur or otherwise acts with them.
Buyer who is not a consumer is an entrepreneur. An entrepreneur is also considered to be any person who enters into contracts related to their own business, production or similar activity or in the independent exercise of their profession, or a person who acts on behalf or account of an entrepreneur.
3.1. Based on the buyer's registration carried out on the website, the buyer can access their user interface. From their user interface, the buyer can order goods (hereinafter referred to as "user account"). In cases where the web interface of the store allows it, the buyer can also order goods without registration directly from the web interface of the store.
3.2. When registering on the website and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in case of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
IV. Purchases and Conclusion of Purchase Contract
4.1. All orders placed in the e-shop www.nanosilver.eu are legally binding. By ordering, the customer has agreed to these Terms and Conditions, which include payment, delivery, and warranty provisions. Following the submission of your order, you will receive an automatic confirmation email. In case of not receiving the email, please contact us to verify if the order has been registered by our office.
4.2. The list of items in the e-shop also serves as a catalog of normally available items. All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.
4.3. The web interface of the store contains information about the goods, including the prices of individual goods. The prices of goods are listed including VAT. The prices of goods remain valid as long as they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.
4.4. To order goods, the buyer fills out the order form in the web interface of the store. The order form mainly contains information about:
4.4.1. the ordered goods (the buyer "inserts" the ordered goods into the shopping cart of the web interface of the store)
4.4.2. the method of payment of the purchase price of the goods, data on the required method of delivery of the ordered goods
4.4.3. information about the costs associated with the delivery of the goods
4.4.4. information about the buyer (name, billing address and delivery address, telephone and email contact).
4.5. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer has entered into the order, also with regard to the buyer's ability to find and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "Order" or "Binding Order" button.
4.6. If the buyer is a consumer, the proposal for the conclusion of the purchase contract (offer) is the placement of the offered goods by the supplier on the website, the purchase contract is concluded by the buyer-consumer sending the order and the seller accepting the order. The seller will immediately confirm this acceptance to the buyer with an informative email to the provided email, however, this confirmation does not affect the conclusion of the contract. The concluded contract (including the agreed price) can only be changed or cancelled on the basis of an agreement between the parties or on the basis of legal reasons.
4.7. If the buyer is not a consumer, the proposal for the conclusion of the purchase contract is the order of goods sent by the buyer, and the purchase contract itself is concluded at the moment the seller's binding consent to this proposal is delivered to the buyer.
4.8. The seller is always entitled, depending on the nature of the order (quantity of goods, amount of purchase price, expected transport costs), to request additional confirmation of the order from the buyer (in writing or by phone).
4.9. The purchase relationship between the seller and the buyer arises from the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by electronic mail, to the buyer's electronic mail address specified in the order.
4.10. By concluding the purchase contract, the buyer confirms that they have familiarized themselves with these terms and conditions, including the complaint procedure, and that they agree with them. The buyer is sufficiently warned of these terms and conditions and the complaint procedure before actually placing the order and has the opportunity to familiarize themselves with them.
4.11. The seller reserves the right to cancel the order or part of it before the conclusion of the purchase contract, based on agreement with the buyer, in these cases: the goods are no longer manufactured or supplied, or the price of the goods supplier has significantly changed. In the event that the Buyer has already paid part or all of the purchase price, this amount will be transferred back to their account or address and the Purchase Contract will not be concluded.
4.12. The seller reserves the right to cancel an order for goods marked as "Currently unavailable" if the goods can no longer be supplied or replaced with another model, or if their price has changed significantly and the customer does not accept this before the purchase contract is concluded. The seller will inform the customer of this situation. If part or all of the order has been paid for, the money will be returned to the customer's account.
5.1. No consumer rights arising from defective performance can be claimed on gifts that are provided completely free of charge (e.g., a gift for a certain order value). Such goods fulfill the conditions of a Donation Agreement.
5.2. If a gift is provided together with the goods, the donation agreement between the seller and the buyer is concluded with a dissolving condition that if the buyer withdraws from the purchase contract, the donation agreement regarding such a gift loses its effect and the buyer is obliged to return the provided gift to the seller together with the goods. If the buyer fails to do so, the seller is entitled to claim compensation for the damage incurred.
5.3. When paying with Ticket vouchers, goods cannot be returned, but can be exchanged for other goods or for a nanosilver voucher for a purchase in the e-shop www.nanosilver.cz according to current prices at the value of the returned goods.
5.4. In case of withdrawal from the contract and return of goods, the purchase of which conditioned a free shipping offer, the actual shipping cost will be deducted from the value of the returned goods.
6.1. We offer the following payment methods:
* Credit Card: At nanosilver.eu, you can easily and securely pay by card. We accept MasterCard, Maestro, Visa, and Visa Electron.
* PayPal: You also have the option to pay via PayPal. The payment is very simple and secure. Please refer to www.paypal.com for details and if you want to open your account.
* Wire Transfer: A traditional payment method, thus accessible for customers who prefer manual forms of payment.
* Cash at Operating Premises: Payment in cash at the seller's operating premises at: NanoTrade s.r.o., Ostravská 1551, Frýdek-Místek, 738 01.
* Cash on Delivery: Payment in cash on delivery at the place specified by the buyer in the order.
6.2. Goods are generally dispatched only after receiving full payment.
6.3. In case of cash payment or cash on delivery payment, the purchase price is due upon receipt.
6.4. In case of cashless payment, the purchase price is due on the day of conclusion of the purchase contract. In this case, the buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.
6.5. The seller is entitled to demand payment of the entire purchase price before sending the goods to the buyer.
6.6. Any discounts on the price of goods provided by the seller to the buyer cannot be combined.
6.7. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - invoice to the buyer regarding payments made on the basis of the purchase contract. The seller will send the tax document - invoice to the buyer in electronic form to the buyer's electronic address specified in the order.
6.8. If the customer fails to make payment by the agreed due date (which is generally the day of dispatch of the product/s), NanoTrade s.r.o. shall be entitled to demand payment of the full purchase price and to charge default interest.
6.9. In the event of delayed payment, the customer shall be obliged to pay default interest at a rate of five (5) percentage points above the applicable base rate, in accordance with relevant national and European Union law. NanoTrade s.r.o. reserves the right to claim further damages caused by the delay.
6.10. For each reminder sent after the payment due date, NanoTrade s.r.o. may charge a reasonable dunning fee of €5, unless the customer proves that no or only a significantly lower damage was incurred. Further claims for damages due to default, including legal collection costs, remain unaffected.
6.11. It is important to mention that the consumer is obliged to take over the goods upon delivery (within the agreed delivery period). The consequences of breaching this obligation are regulated by the Civil Code. If the buyer does not take over the item, the seller is entitled to compensation for storage.
6.12. The compensation for storage of goods amounts to €2 per item in the order that was not collected by the buyer. This compensation is due within 14 days from the date the goods were supposed to be collected.
6.13. The seller is entitled to deduct the storage fee from an already paid order and reduce the refunded amount by this sum. In case of cash on delivery orders, the seller is entitled to register the storage fee as a receivable from the customer.
6.14. The seller has the right to charge the buyer for shipping and packaging costs if the shipment is not collected without explanation.
7.1. The total price of your order includes the cost of packaging and the selected shipping method. Shipping cost is EUR 13 for all countries.
7.2. Estimated delivery dates include dispatch time and will depend on the postal service selected and receipt of cleared payment. Delivery time may vary, especially during peak periods. Standard delivery time is 5-10 working days for EU countries. Outside the EU depends on the shipping process.
7.3. Specific Notice for Nanoproducts:
7.3.1. Goods from the Nanoproducts category are sensitive to transport and may be prone to damage (e.g., leakage).
7.3.2. For the transport of nanoproducts, we recommend using the Czech Post, which is verified for this type of shipment and minimizes the risk of damage.
7.3.3. If a customer adds Nanoproducts to their cart and chooses a shipping method other than the recommended Czech Post, they acknowledge the increased risk of damage to the shipment during transport. In such a case, proving the origin of the defect in the goods due to transport becomes more difficult for the customer. If the customer does not do so, the order will be manually adjusted to delivery via Czech Post.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (NanoTrade s.r.o., Ostravská 1551, Místek, 738 01 Frýdek-Místek, Czech Republic, Email: info@nanotrade.cz) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to the Right of Withdrawal
In accordance with the provisions of Section 1837 of the Civil Code, the consumer does not have the right to withdraw from the contract especially in the case of contracts:
for the provision of services, if they have been fulfilled with his prior express consent before the expiry of the period for withdrawal from the contract and the entrepreneur informed the consumer before the conclusion of the contract that in such a case he does not have the right to withdraw from the contract,
for the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the entrepreneur and which may occur during the period for withdrawal from the contract,
for the supply of goods that have been modified according to the consumer's wishes or for their person,
for the supply of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery,
for the supply of goods in a sealed package which the consumer has removed from the package and which cannot be returned for hygienic reasons, including products protected by a quality seal ensuring hygienic and licensing protection (this includes underwear, neck warmers, face masks, filters, respirators, etc.).
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
To:
NanoTrade s.r.o.
Ostravská 1551, Místek
738 01 Frýdek-Místek
Czech Republic
Email: info@nanotrade.cz
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale for the supply of the following goods ()/for the provision of the following service (*):
Ordered on ()/received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
9.1. We are legally obliged to deliver goods free from defects. Customers are entitled to a statutory warranty period of two (2) years from the receipt of the goods.
9.2. The seller is responsible to the consumer that the item is free of defects upon receipt. In particular, the seller is responsible to the consumer that at the time the consumer took over the item,
* the item has the properties agreed upon by the parties, and if no agreement exists, such properties as the seller or manufacturer described or as the buyer expected given the nature of the goods and based on advertising carried out by them,
* the item is suitable for the purpose stated by the seller for its use or for which items of this type are usually used,
* the item corresponds in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template,
* the item is in the appropriate quantity, measure or weight, and
* the item complies with the requirements of legal regulations.
9.3. If a defect manifests within six (6) months of receipt, the item is presumed to have been defective upon receipt.
9.4. If the item does not have the properties listed above, the consumer may also demand the delivery of a new item without defects, unless this is disproportionate to the nature of the defect, but if the defect concerns only a part of the item, the consumer may demand only the replacement of the part; if this is not possible, the consumer may withdraw from the contract. However, if this is disproportionate to the nature of the defect, especially if the defect can be removed without undue delay, the consumer has the right to free removal of the defect. The consumer also has the right to delivery of a new item, or replacement of a part, in the event of a removable defect, if they cannot use the item properly due to repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the consumer also has the right to withdraw from the contract.
9.5. If the consumer does not withdraw from the contract or does not exercise the right to delivery of a new item without defects, to replacement of its part, or to repair the item, they may demand a reasonable discount. The consumer also has the right to a reasonable discount if the seller cannot deliver a new item without defects, replace its part, or repair the item, as well as if the seller does not remedy the situation within a reasonable time or if providing the remedy would cause significant difficulties to the consumer.
9.6. The buyer is not entitled to rights from defective performance if the buyer knew about the defect before taking over the item, or if the buyer caused the defect themselves (e.g., by improper use or careless handling).
9.7. The provisions stated in Article 9.2. of the terms and conditions do not apply to goods sold at a lower price for a defect for which a lower price was agreed, to wear and tear of goods caused by their usual use, or if it results from the nature of the goods.
9.8. Further rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
9.9. NanoTrade s.r.o. is liable for damages caused by defective products in accordance with applicable statutory product liability laws and relevant European Union regulations concerning product liability. Your statutory rights remain unaffected by these Terms and Conditions.
10.1. The buyer has the option to exchange goods. For all goods, sizes corresponding to standard sizes used in the Czech Republic/EU are always provided. For textile goods, an indicative SIZE CHART is always available for viewing to determine the correct size.
10.2. If the customer incorrectly determines their measurements and requests an exchange for a different size, color, etc., they shall send this goods with the original packaging and unused to the seller's correspondence address (see above), enclose a brief description of the reason for the requested exchange, and state the name, size, and color of the newly requested goods.
10.3. For sewn products of the same type, a deviation of their length within 5% is possible. This may be caused by material shrinkage after final treatment (ironing).
10.4. When exchanging goods, the customer bears the postage costs for sending the new goods.
11.1. According to Regulation (EU) 528/2012 of the European Parliament and of the Council, the treated article contains a biocidal product. Use biocidal products safely.
11.2. Silver (silver molecules, nano), CAS 7783-90-6, was used as an active substance in the product.
11.3. Recommended precautionary measures:
* Observe the intended use of the purchased product and the recommended maintenance conditions.
* Although silver is firmly bound in the fibers and does not spontaneously release with normal use and recommended maintenance, observe the principles of using biocides.
* After the end of the product's life or its use, dispose of the product as hazardous/biocidal waste.
NanoTrade s.r.o. values your trust and protects your personal data from misuse. Detailed information regarding the collection, processing, and use of your personal data can be found in our comprehensive Privacy Policy, available separately on our website. The following is a summary of key points:
Purposes of Data Processing: We process your personal data for purposes such as order fulfillment, payment processing, shipping, customer service, marketing, and website analytics.
Legal Bases: The processing of your data is based on legal grounds such as the necessity for contract performance, our legitimate interests, or your explicit consent.
Data Recipients: Your data may be shared with necessary service providers, including payment service providers, shipping companies, IT service providers, analytics providers (e.g., Google Analytics), and advertising platforms (e.g., Google Ads, Meta (Facebook), Microsoft Advertising, LinkedIn).
International Data Transfers: When we use services from US-based providers (such as Meta (Facebook), Google, and Microsoft) for processing personal data (for example, for advertising or analytics purposes), personal data may be transferred to the United States. We utilize Standard Contractual Clauses (SCCs) approved by the European Commission to safeguard these transfers and ensure an adequate level of data protection. We also conduct Transfer Impact Assessments (TIAs) to assess the risk of government access to these data in the US and implement supplementary measures where necessary.
Data Retention: We retain customer personal data related to active customer accounts and order processing for three (3) years. After this period, we may process data for statistical purposes only, ensuring it no longer identifies you personally where feasible.
Your Rights (Data Subject Rights): Under GDPR, you have various rights regarding your personal data, including the right to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to withdraw your consent at any time.
Withdrawal of Consent: You may withdraw your consent for data processing at any time. While sending an email to info@nanotrade.cz is our preferred method for withdrawal (to ensure clear communication and proper identification), the withdrawal process is designed to be as easy as giving consent. We may ask for verification (e.g., from your ordering email address) to protect your data.
Consent to Cookies: Our website utilizes a cookie consent pop-up upon entry, allowing you to select your cookie preferences. Non-essential cookies will only be activated with your explicit opt-in consent.
Any queries related to data protection may be addressed to: info@nanotrade.cz.
For shipping outside the European Union, the customer is responsible for any customs duties and fees, import taxes, brokerage fees, or other charges imposed by the destination country. These costs are not included in the product price or the shipping fee and are the sole responsibility of the customer.
14.1. By ordering the items, the customer agrees to these Terms and Conditions and to the payment of the final price of the order.
14.2. The seller reserves the right to update the Terms and Conditions, which will be published on the website www.nanosilver.eu. Customers will be clearly informed about any changes.
14.3. The handling of consumer complaints is ensured by the seller through the electronic address info@nanotrade.cz. The seller will send information about the resolution of the buyer's complaint to the buyer's electronic address.
14.4. The seller is authorized to sell goods based on a trade license. Trade inspections are carried out within their scope by the relevant trade licensing office. Supervision of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority, within its defined scope, among other things, supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
14.5. These terms and conditions are valid in the version stated on the seller's website on the day of the conclusion of the purchase contract. After its confirmation, the consumer's order, as a concluded contract between the buyer and the seller, is archived for the purpose of its fulfillment and further records, and its status is accessible to the buyer. The contract can be concluded in the Czech language, or also in other languages, if this does not prevent its conclusion. By purchasing, the customer agrees to receive commercial communications.
14.6. These terms and conditions allow the consumer to archive and reproduce them. At the moment of concluding the purchase contract, the buyer accepts all provisions of the terms and conditions in the version valid on the day of sending the order, including the price of the ordered goods stated in the confirmed order, unless demonstrably agreed otherwise in a specific case.
14.7. The sample form for withdrawal from the purchase contract forms an appendix to the terms and conditions.
These Terms and Conditions and all contractual relationships between NanoTrade s.r.o. and the customer shall be governed by the laws of the Czech Republic.
To the extent permissible by law, the courts of the Czech Republic shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms and Conditions.
For consumers residing in the European Union, the application of mandatory consumer protection provisions of the consumer's country of residence shall remain unaffected by this choice of law and jurisdiction.