Terms and Conditions
These terms and conditions have been reviewed 29/08/2013.
These T&C are valid for shopping in the e-shop www.nanosilver.eu and apply to all purchases. The details are specified below.
Logistics address for delivery, communication & queries
738 02 Frýdek-Místek
Czech Republic, Europe
Contact: Phone: +420 585 221 089, +420 604 915 654 E-mail: info (at) nanosilver.cz
Dolní Novosadská 41/26
779 00 Olomouc-Nové Sady
Czech Republic, Europe
Registr. Number: 45307971
VAT Registr.: CZ45307971
NanoTrade s.r.o. (Seller), is a registered company in the directory of the the Trade Court in Ostrava, section C, folder 20888.
All T&C are in agreement with the legal system of the Czech Republic, Europe.
All orders submitted on the e-shop www.nanosilver.eu are legally binding. By ordering, the customer has agreed to the terms and conditions of the trade which include payment, shipping and warranty. Following the submission of your order, you will receive an automatic confirmation e-mail. In case of not receiving the email, contact us to verify if the order has been registered by our office.
II. Description of items
The purchased items which are described by design, function and other parameters on www.nanosilver.eu. The pictures of the described items are only for illustrative purposes and in some cases may slightly differ from the actual product.
The list of items in the e-shop is also a catalogue of normally available items. All prices include VAT. To order the items, the customer needs to register and fill in the order form.
IV. Methods of payment
Credit Card - at nanosilver.eu, you can easily and securely pay by card. We accept MasterCard, Maestro, Visa and Visa Electron.
PayPal - you also have the opinion to pay via PayPal. The payment is very simple and secure. Please refer to www.paypal.com for details and if you want to open your account.
Wire Transfer - traditional payment method, thus accessible for customers who prefer manual forms of payment.
V. Shipping costs
Total price of your order includes a cost of packaging and the selected shipping method. Shipping cost is EUR 10 for all country.
VI. Speed of delivery
Estimated delivery dates include the dispatch time, and will depend on postal service selected and receipt of cleared payment. Delivery time may vary, especially during peak periods. Standard delivery time is 5-10 working days for EU country. Outside the EU depends according shipping process.
VII. Warranty and service
The warranty applies from the day of receipt of the item. Damage of the item within the period by normal wear is not applicable for warranty.
VIII. Returns policy
All returns and warranty claims will be resolved in accordance with Czech law within 30 days. Due to very low return rate, most returns are resolved very quickly, within a few days. All returned items need to be sent to the Logistics address
IX. Exchange of items
All items are marked according to a standard European system and the product description contains a table of measures for each size.
If the customer requests a different size, colour etc, the items may be returned, unused in the original packaging to the address of the Logistics. Please include a piece of paper with a brief reason for return and what new product you request. The shipping costs are paid by the customer.
X. Data protection
NanoTrade Ltd. is grateful for your trust and protects your data from abuse and does not share them with a third party with the exception of the shipping company in accordance with the personal data protection law 101/2000 Sb. of the Czech Republic.
Any queries may be addressed to: firstname.lastname@example.org
XI. Concluding statement
By ordering the items, the customer agrees to these terms and conditions and to the payment of the final price of the order.
The seller reserves a right to update the terms and conditions which are published on the web www.nanosilver.eu. The customers will be clearly informed about the changes.