Q: What payment methods can I use?

A: We accept major credit/debit cards, Apple Pay, Google Pay, PayPal, and bank transfers. Payment is processed securely during checkout. We are planning to add cash on delivery (COD) for domestic orders soon.

Q: Can I modify an order I've already placed (e.g., change size, color, add an item)?

A: Yes, you don't have to cancel your order! If you wish to change the size, color, or add more items to your order, **please contact us as soon as possible!** We're happy to modify your order according to your requests, as long as it hasn't been shipped yet. Reach us by phone at **+420 604 915 654** or by email at **info@nanosilver.cz**.

Q: I didn't receive an order confirmation email, what should I do?

A: If you're unsure whether our system correctly received your order, please don't hesitate to contact us! You can reach us by phone at **+420 604 915 654** or on our email address **info@nanosilver.cz**. We'll gladly verify your order status for you.

Q: How can I cancel my order?

A: If you decide to cancel an order you've already submitted, **please contact us as soon as possible!** We process orders immediately, so it's essential that you inform us of this fact as quickly as you can. We are available at the number above from Monday to Friday between 8:00 a.m. and 5:00 p.m. CET. If you place an order outside these working hours (e.g., in the evening or on the weekend), please contact us on the next working day morning.

Q: Where do you ship?

A: We ship internationally, including the Czech Republic, Slovakia, Ireland, and other EU countries. We strive to deliver your nanosilver products wherever you are!

Q: Which carriers do you use?

A: We use trusted carriers like PPL, GLS, Zásilkovna, and national postal services to ensure reliable delivery. We select the best and fastest option depending on your destination.

Q: How much does shipping cost?

A: Shipping costs may vary slightly depending on current carrier offers and your destination. Generally, they range from **€ 6 to 15** for a standard package up to 2 kg. The exact shipping cost will always be displayed in your cart before you finalize your order. We offer free shipping for orders above € 170.

Q: How long does delivery take?

A: Standard delivery usually takes **3–7 business days**, depending on your location and product availability. For pre-ordered items, the delivery time is indicated directly on the product page.

Q: Can my order be split if some items are out of stock?

A: Yes, if some items are unavailable, we'll contact you with options. If the order is split at your request (e.g., due to an order modification), you will be charged for shipping twice. If the split is due to our stock availability, we will split the order into two parts at our expense, and you won't pay anything extra.

Q: What does "pre-order" mean?

A: Pre-order items are not yet in stock but can be reserved. The expected shipping dates are always shown on the product pages. Should the date change, we will inform you immediately via email.

Q: Can I return or exchange products?

A: Yes, in accordance with EU consumer law, you have 14 days from receipt to return unused products. You will need to fill out our form. Please note that for hygiene reasons, underwear can not be returned or exchanged!

Q: How do I return an item?

A: Please contact our customer support to receive return instructions. Customers typically cover return shipping costs unless the product is faulty. You will need to fill out our form.

Q: What warranty do I have?

A: We provide a 24-month warranty covering manufacturing defects for consumers (B2C) in line with EU regulations. The warranty does not cover normal wear or misuse.

Q: Are your nanosilver products safe for my health?

A: Yes, absolutely! Our products are tested, hypoallergenic, and registered as Class 1 medical devices in the Czech Republic, ensuring their safety and quality. Nanosilver particles are firmly embedded in the fibers and do not release, as confirmed by independent tests (e.g., from the Textile Testing Institute in Brno and the State Veterinary Institute Olomouc). The risk of release is minimal, and the products pose no risk to human health or the environment.

Q: How does nanosilver help with hygiene and odor?

A: Nanosilver technology uses silver nanoparticles firmly embedded in the fibers, which **neutralize odor-causing bacteria**. This keeps your clothing fresh even after intense and prolonged wear, significantly contributing to overall comfort and hygiene.

Q: Who are your products suitable for?

A: Nanosilver thermal clothing is an ideal choice for anyone who demands high performance from their apparel. It's perfect for **hikers, cyclists, skiers, climbers, travelers**, and generally for anyone seeking optimal support during physical activity, thermal comfort, and minimized sweat and odor. Thanks to its hypoallergenic properties, it's also suitable for people with sensitive skin.

Q: What is the difference between nanosilver and other materials (e.g., cotton, merino wool)?

A: Nanosilver combines the advantages of synthetic materials (lightness, breathability, quick-drying) with unique nanosilver technology.

• **Cotton** quickly gets sweaty, dries slowly, and has no antibacterial properties.
• **Merino wool** is antibacterial and has good insulating properties, but it dries slower, requires gentler care, can feel "itchy," and is significantly more expensive. Furthermore, its transportation is less ecological.
• **Nanosilver** dries faster than merino, is ultra-light, breathable, doesn't pill, offers excellent thermoregulation and long-lasting freshness thanks to nanosilver – all at a very advantageous price with local production in the Czech Republic.

Q: How do I wash and care for nanosilver clothing?

A: Caring for nanosilver® material requires no special treatment. It's exactly the same as for regular functional clothing and socks. The silver is firmly attached to the fibers and does not release, so you won't lose its functions.

• **Washing:** Before first wear, we recommend machine washing at 40°C with similar colors. Hand washing may cause discoloration of the washing solution (due to pigment wash-off), which does not affect the material quality or final color. We recommend washing at 40°C or by hand.
• **Bleaching:** Do not bleach.
• **Ironing:** The laundry does not need to be ironed.
• **Chemical treatment:** Do not use chemical substances.
• **Drying:** We recommend line drying. If you use a dryer, select a delicate cycle, preferably with cold air.
• **IMPORTANT:** **Do not use fabric softener!** Fabric softener forms a film on the fibers, creating a barrier between direct skin contact and the material, thereby reducing the effectiveness of nanosilver. If you accidentally use fabric softener, wash the garment again without it.
• **Warning:** We warn customers about possible negative reactions and damage to nanosilver clothing material from aggressive components in sweat, deodorants, and sunscreens (e.g., deodorants containing DEET can dissolve synthetic fibers).

Q: Do you sell gift vouchers? How can I get them?

A: Yes, we do! We offer **physical gift vouchers** that can be sent to you by mail, or **online vouchers in PDF format** that you can instantly download and print. To purchase an online voucher, a separate order must be placed.

Q: How can I use a discount code?

A: You can enter your discount code into the special field in your shopping cart before completing the order. The discount will be automatically deducted from the total price.

Q: How can I get help or contact you?

A: We're here for you! The quickest way to reach us is by email at **info@nanosilver.cz** or by phone at **+420 604 915 654** (Mon–Fri, 8:00–17:00 CET). We respond promptly to assist you.